HAKUPA · LEGAL
Privacy policy
This policy explains how HAKUPA handles personal information when you enquire about accommodation or local services, complete a manually confirmed booking, and make a payment. The provider, transaction terms and contact details for each booking are stated in the quotation, confirmation and Stripe invoice sent to you.
Information we collect
This may include your name, email address, phone or messaging contact, stay dates, group size, service requests, communication history, enquiry and booking references, and information needed to complete and fulfil a transaction.
How we use it
- To respond to enquiries and confirm availability, pricing, taxes and terms;
- to collect deposits and balances, send confirmations and provide accommodation or local services;
- to handle changes, cancellations, refunds, disputes, safety matters and customer support;
- to meet accounting, tax, regulatory and other legal obligations and improve our services.
Payments and service providers
Card details are entered on Stripe's hosted page and processed by Stripe. HAKUPA does not store complete card numbers or CVCs. Where necessary to fulfil your booking, information may be shared with Stripe, the relevant accommodation or service provider, and our technology or email providers.
Retention, security and your rights
We retain information only for as long as needed for these purposes, dispute handling and legal obligations. You may contact us to request access, correction, deletion or restriction, except where retention is required by law or another lawful basis applies.